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Looking for some assistance on using Zoom in our VDI environment, mostly for users logging in remotely using Dell thin clients and UAG's for authentication. If I log in remotely using a thin client, authenticate through the UAG's, get assigned a desktop and fire up Zoom, the experience is horrible, and basically unusable. Audio and video is choppy and frequently freezes up. All other apps work fine. I understand that it should be better over the VPN because of dedicated resources vs. Made some typical optimizations and other registry changes to the VDI image to for situations where high latency could be an issue, but that has not made a difference.
Connection servers on the internal network are also behind a F5 load balancer. VDI image has all the latest updates and agents, and all applications are local, no AppStacks involved. Other than Zoom, the environment with the remote thin clients and UAG's work great, but my boss considers this Zoom issue a "showstopper" and is hesitant to release this service to our users until this is resolved.
I know there are a lot of moving parts to this environment, but I am hoping someone else has run into this same or similar issue and can offer some suggestions! You say that when you connect via UAG with thin client, Zoom performance is bad and when you connect via a laptop with VPN to the virtual desktops I assume you are pointing the Horizon Client on your laptop directly at a connection broker server performance is good.
Is the performance good or bad? Why the hell didn't I think of that? Actually, I did, but due to company policy, we aren't supposed to do that. However, for the greater good I tried it last night, and it works well. Unfortunately, I cannot find anything about plugins, optimizations or enhancements for Zoom using ThinOS. I guess a call into Dell is in order. However, given past experience, I'm not holding out much hope. It's narrowing down to ThinOS thin client, while I guess you could also give e.
Teams, Webex a try on the thin lcient setup, to see if they make any difference. We're running Dell Wyse Thin Clients with the latest 8.
We're running Horizon 7. We're properly redirecting the webcam and everything has been set up correctly, but it still runs pretty poorly. In this time especially, we are having a lot of virtual meetings and if this really is a Dell problem, their device and software is not up to snuff! Edit: Also, to the OP, the Zoom plugin has to be installed on the thin client and not the host.
When you are setting up your Zoom session, what are you selecting for your webcam and microphone devices? My understanding is that if you're attempting to use zero clients PCoIP and zoom you are not going to have any luck with ZoomVideo. View Software clients will also work with Zoom as they use Blast.
Working with Zoom and no Video is OK and that is currently how we are running. We're using the new line of mobile and AIO thin clients running 8. I even tried playing with the video settings in the thin client and it made no difference.
I did find in the Dell documentation that recommends using the Logitech Ce for the line of thin clients because of their ability to perform hardware encoding, so I have one of those on order to test. I also have on order a laptop with an integrated web cam to see if that make a difference as well.
I will report back on my findings. The cam should be here next week, but no idea on the other I would be interested to find out if the upgraded NVidia driver works for you. As jmacdaddy , suggested, I did bypass the thin clients and used my laptop to hold a zoom meeting through the UAG's.
The difference using my laptop over using the thin client was much better, although the video on my laptop was a bit pixelated, there was no freezing, or major video delays. Thanks for the info on the Zoom plugin. I did read that but I figured installing it on the VDI image was better than nothing! I just wanted to report back that after ordering the camera Dell suggests in their documentation Logitech Ce , it made no difference in the quality of a Zoom session.
We are also having Zoom call issues with thin clients. We're waiting for ThinOS 9. This confirms the Thin client OS is lacking the Zoom optimizations. The new firmware has been released and there is a separate installer for the Zoom optimization app. However, we have noted that they have removed the webcam settings from the Peripherals menu. You can select the webcam you want to use - and that's it.
All the other customizable options are gone. We have noticed that webcam performance is bad in the new version 9. And as Alberte1 pointed out, Dell thin clients with 9. Are you sure about that? Is that a Dell recommendation? Zoom's page and drawings show the plug in on the thin client only.
Upgraded the Zoom client for VDI to 5. No worries, I understood what you meant. The installation instructions I posted were from Zoom's own site, in the link provided. I'm getting confused because even their diagrams don't show the plugin installed on the desktop.
Cool, thanks. I will give it a try both ways, if I can ever get my 8. The methods Dell suggested just aren't working for me and I am stuck on 8. I think they are different binaries. One is "Zoom client for VDI" which needs to be installed in the remote desktop VM, the other is "Zoom media plugin" which needs to be installed in the end point machine e. Both are needed for an optimized Zoom experience.
I finally got 9. It doesn't recognize our smart cards but 8. Nothing like 3-factor authentication for security! I found that Zoom works the same, if not worse than it did before. One thing I did find is if you boot the the client with the webcam connected and start a zoom session, the performance is very laggy, and the camera is not even listed in the Peripherals section of ThinOS.
There is no lag, but the resolution kinda sucks. And I can see the webcam in Peripherals. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. GTO Enthusiast.
Environmental Specs Horizon 7. Labels 4. Labels Labels: pcoip uag vdi zoom. Tags 4. Tags: pcoip. All forum topics Previous Topic Next Topic.
Just wanna chime in, we have the same experience as the OP. I think I will call Dell and see if they can come up with something to offer. Thanks, C. Alberte1 Contributor. Seems like we just can't have it all. Thanks for letting me know. What version of Horizon are you using? In your opinion, is it even worth the trouble of updating? Just for clarification.. You need the plugin on the client as well as the OS with the 9.
Firmware has it's own issues but appears zoom works as expected. Installation Installation of the Zoom application in a VDI environment requires two installation steps: The software must be installed within the Virtual Desktop, typically within the image on the VDI server.
I worded that poorly - I see the confusion. I meant the OS of the virtual machine. I can confirm that we just rolled out 9. Can someone else please try this and see if they get the same results?
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